Job description

Position: Customer Service Representative

Fantapak, an Inteplast Group Company, is a 36 year old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters.

Position Objective:

This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.

Duties:

- Develop and maintain strong business relationships with customers and sales reps

- Process and confirm stock and custom purchase orders

- Communicate with customers and sales reps via phone and e-mail

- Proactively resolve customer concerns

- Participate in team and company meetings

- Manage customer expectations by communicating realistic information regarding lead times

- File freight claims for damages/shortages

- Enter daily order tracking information into AS400

- Set up and update custom item part #s and pricing in AS400

- Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval

- Create, edit, and send packing lists to warehouse

- Track shipments and provide PODs (Proofs of Delivery) as needed

- Invoice and update in AS400

- Issue RMAs (Return Merchandise Authorizations)

- Process credit memos

- Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)

- Manage and expedite backorders, offering substitute items when necessary

- Promote new products to customers

- Take on new projects and accounts as needed

- Review incoming container lists and update necessary information on sales orders

Education Requirements:

- Minimum 3 years Customer Service, Sales or Marketing experience

Skills/Qualifications:

- Proven ability to manage multiple relationships well

- Excellent verbal, written and listening communication skills

- Energy, enthusiasm and strong work ethic

- Adapt quickly to evolving priorities; fast paced environment

- Proficiency in Microsoft applications

Benefits:

- Medical

- Dental

- Life Insurance

- 401K

- Paid Time Off / Vacation

- Competitive Pay

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Livonia, MI 48150: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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