Job description

Locations: remote

Schedule: M- F 8 to 5 pm/ CT

Qualifications:

• Project Management 0 - 1 year
• Instructional Design Software 0 - 1 year
• Adobe, articulate 360 Training in an operational or production-based environment or related area 1 - 3 years
• Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality, knowledge management, contact center, or related area.

Duties:

• Designs and develops training materials, communications, and operational processes by identifying training needs; ensuring conceptualized technicalinformation is translated into accurate and concise training content; facilitating meetings with project teams to analyze, plan, design, develop, andimplement training deliverables; organizing timelines for deliverables to be completed; providing corrective action plans, reporting results, anddeliverables to supervisors and stakeholders; and evaluating training against established benchmarks to ensure effectiveness.
• Delivers training to target audience by collaborating with business units; participating in site readiness assessment; collaborating with training deliveryteams; building communication channels to maintain consistency through quality control measures; and providing training results to key stakeholders.
• Completes post training audits by reviewing and evaluating post implementation support requirements; establishing required actions based onfeedback; developing remediation plans and timelines; executing updates and delivery of training materials; validating training content with subjectmatter experts, divisional management, and field associates; and addressing multiple levels in the organization based on the identified needs, andrelevance to achieve established goals.
• Enhances the learner experience by ensuring the environment is conducive to learning; engaging subject matter experts to develop practicalapplication scenarios; managing associate performance and behavior during courses; researching, compiling, and analyzing data to recommendlearning program and operational process enhancements; remaining up to date on course materials and facilitation best practices; implementingprogram improvements to course content to ensure learning objectives are met; and overseeing the maintenance and upkeep of the trainingequipment and resources.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying businessneeds; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing onimprovement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into thedevelopment and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these inexecuting business processes and practices.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice andguidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; andbuilding commitment for perspectives and rationales.

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Project Management: 1 year (Required)
• Instructional Design Software: 1 year (Required)
• Adobe/Articulate 360: 1 year (Required)

Work Location: Remote

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