Job description

ServiceMaster Services is the largest locally owned and operated commercial janitorial services firm serving Richmond and one of the ten largest ServiceMaster Clean janitorial franchises in the country.

We employ hundreds of associates and clean millions of square feet of space daily. Established in 1974, we have earned the reputation as a highly respected and successful provider of daily janitorial services.

We seek an Operations Manager to manage the cleaning portfolio of 5-15 accounts and lead a staff of 50-100 employees. This position will report to the Vice President of Operations and will serve on the company’s leadership team. We seek someone with experience, a strong sense of ownership, and remarkable pride in the details of one's work.

We are also very proud of our professional environment. We offer a strong benefits package and know that we are our people, and as a result, we have many long-tenured employees, including multiple members of families, some with over 30 years with us. Come see why!

** A high-value package of other benefits is also part of this opportunity! **

Job Responsibilities

• Consistently provide a clean, secure and safe environment for the occupants of your customers’ buildings as well as our own employees.

• Effectively and cost efficiently execute the cleaning plan for each of your buildings, including how the team will handle absenteeism.

• Recruit, hire, train, coach, develop, discipline, and motivate your supervisory and production staff.

• Manage staffing levels, work schedules, cleaning plans, time & attendance records and labor budgets.

• Manage and control company equipment, supplies and materials inventory.

• Manage spending to achieve P&L goals for each building.

• Regularly inspect buildings to ensure cleanliness, secure and safe operations. Take corrective action when appropriate.

• Ensure customer satisfaction through clear expectations and proactive communications.

• Respond very promptly to customer requests and concerns.

• Identify revenue growth opportunities and retain accounts with high-quality service and relationships.

• Be a team player. Support and assist other operations managers in building start-ups, recruiting and hiring and sharing resources.

Qualifications

• 7-10 years of experience demonstrating increasing levels of responsibilities and accomplishments

• Experience leading and managing a full-time and part-time hourly work force

• Demonstrated experience managing operations and budgets across multiple locations

• Willingness to work overtime and maintain flexible hours, including evening work

• Janitorial industry experienced preferred but not required

• Ability to work a flexible schedule including days, evenings and weekends

• Strong verbal and written communications skills. Ability to work well with others at all levels.

• Superior customer service skills

• Strong work ethic and do whatever is necessary to get the job done

• Ability to think on feet, solve problems and make adjustments

• Strong organization and prioritization skills

• Ability to teach, coach, motivate and develop people

• Ability to work independently and as part of a team

• High school degree or GED required. Associates or bachelors degree preferred.

• Basic computer proficiency
• Work Location: Multiple locations

Benefits:

• We offer full-time employees benefits with Anthem Health Insurance and other options such as life insurance with some costs

• We pay for 6 holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, & Christmas), and if a customer asks us to work those they get paid 2x for it or find an alternate day to take off

Job Type: Full-time

Pay: $48,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID-19 vaccinations are not required to be considered for employment.

Ability to commute/relocate:

• Richmond, VA 23230: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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