Location Requirements: This is an onsite position in Orem, UT - 545 E University Pkwy, Orem UT 84097

Customer Care Agent

We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, you'll move forward and provide support to customers of some of the world's most well-known brands.

As a trusted employer, we'll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from interviews@hirevue.com for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

• With your job application, you may see some communications come from Sitel Group as well as SYKES.

Required qualifications, skills and experience

In this position you will:

• Enjoy fast-paced days connecting with customers by phone via inbound calls.
• Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests.
• Educate customers on current product features, service offerings, and overall product value.
• Demonstrate patience and understanding with customers to assist with their various needs.
• Handle consumer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve consumer issues with one call resolution.
• Meet and exceed all metrics as required by the client, including average handle time, quality assurance, customer service and schedule adherence.
• Offer alternative solutions when appropriate with the objective of retaining customers' business.

Home Office Requirements You Need to Provide:

• Hardwired internet connection (no satellite or wireless) Required Internet Speed is 5.0 Mbps Down/Up
• A Working Phone Line (Home Phone or Mobile)
• Home office must be noise/distraction free environment
• Desk and Ergonomic chair.

About SYKES

Why Sitel

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions! As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. At Sitel, we believe happy associates are successful ones. That's why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.

Apply today and experience a-day-in-the-life at Sitel!

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sitel Group is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Sitel Group is proud to be an equal employment opportunity employer. Sitel Group is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.