Peraton is seeking a qualified candidate will become part of Peraton’s Department of State (DoS) Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative, effective and secure business processes. Peraton’s DSCM program encompasses technical, engineering, data analytics, cyber security, management, operational, logistical and administrative support to aid and advise DoS Cyber & Technology Security (CTS) Directorate. This includes protecting a global cyber infrastructure comprising networks, systems, information, and mobile devices all while identifying and responding to cyber risks and threats. Those supporting Peraton’s DSCM program strive to leverage their expert knowledge and propose creative solutions to real-world cybersecurity challenges.

What you'll do:

• Monitor email for service requests and respond within 30 minutes of receipt.
• Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
• Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status.
• Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
• Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification.
• Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
• Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government.
• Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.\
• Must be able to support 1st shift - 6AM - 2PM.

Basic Qualifications- To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• Bachelor’s Degree and a minimum of 2 years’ experience required. An additional 4 years of experience may be substituted in lieu of degree.
• Minimum of an active Top Secret security clearance is required.
• Possess Industry standard certification.
• Ability to support 24x7x365 system monitoring, customer, and technical support.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.