Job description

Job description

Pella Windows and Doors is looking for a full time Customer Service Coordinator in our Greenfield Office. The work schedule is M-F 8am to 5pm. This individual is responsible for assisting customers via phone relating to the maintenance and repair of Pella Windows and Doors. Duties also include scheduling technicians in the field and ordering parts or products to satisfy the needs of our customers.

Successful candidates must have the following skills:

• Excellent communication, customer service and interpersonal skills
• Strong data entry skills
• Be proficient with Microsoft Office including Word and Excel
• Must demonstrate effective problem solving skills for resolution of employee and customer issues
• Have superior organizational skills and the ability to set priorities
• Have good critical thinking skills with the ability to analyze the facts and circumstances surrounding individual problems and transactions and determine actions within the acceptable standards
• Above average math skills to include the ability to accurately calculate figures and totals
• Ability to use variety of office equipment such as computer, keyboard, calculator, mailing machine, photocopier, fax, and multiple line phone system
• Ability to multi task and maintain a high level of attention to detail
• Must be able to work overtime when needed
• Prior experience with data entry, estimating, quoting or processing payments/credit cards is a plus

Please send resume to apply

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location

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