• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, inventory inquiries, and transportation management to analyze and resolve customer needs.
• Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
• Interfaces and provides updates to various teams and leadership including, but not limited to, internal and external customers to address customer inquiries and order issues from order entry to invoice.
• Utilizes various computer systems, including but not limited to, SAP, Salesforce, IBM Sterling (Oasis) and Customer Relationship Applications or Databases in the management of customer orders from plants, distribution centers, SSCs and vendors.
• Ability to respond to customer needs of medium complexity.
• Has attained full proficiency in a specific area of discipline.
• Works under moderate supervision of senior leadership in the functional area.
• Participates in special projects and performs additional duties as required.
• Ability to analyze and interpret data to provide customer solutions.
• Demonstrates working relationships with others and contributions to group solutions.

• High School Diploma or GED equivalency required.
• 2 - 5 years customer service or account management experience. Focus on customer account management preferred. Prior manufacturing or flooring industry knowledge is preferred

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
• Ability to demonstrate strong interpersonal relationship-building skills. S
• killed in identifying and resolving problems related to the customer and invoices and can determine the root cause of the issue.
• Must have a moderate level of computer skills in Outlook and Excel.
• Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively.
• Ability to work in a fast-paced environment.

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America. Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization. Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide. Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.