Job description

C&F Plumbing and Heating of Sparta, NJ is looking to hire a full-time Remote Customer Services Rep to join our team!

Do you have a quick wit, thick skin and a golden phone voice? We have a job you will love. As our Customer Service Rep, you will have control over booking service calls and making our customers smile. Additional duties include a making outbound calls to follow up on service, set up inspections, handling customer inquiries, and a variety of administrative responsibilities to help a small plumbing company grow. The right candidate is passionate, upbeat, detail oriented and confident. You must be someone others would describe as a “people person”. Experience in marketing, photography and social media is preferred.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about our plumbing services, products, and pricing.
• Assist customers with scheduling appointments, dispatching technicians, and addressing emergency situations.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
• Ensure customer satisfaction by actively listening, empathizing, and taking ownership of their concerns.
• Document customer interactions and keep detailed records of inquiries, comments, and actions taken.
• Collaborate with internal teams to improve processes, address recurring customer issues, and contribute to overall customer satisfaction.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Empathetic and patient, with a genuine desire to help customers.
• Proficient in using customer service software and tools.
• Basic knowledge of plumbing systems and services is a plus.
• Must have a quiet and dedicated workspace for remote work.
• Local to the Sparta, NJ area

Benefits:

• Competitive salary based on experience.
• Work-from-home flexibility!
• Competitive Paid Time Off ("PTO")
• Opportunity to be part of a growing company and make a meaningful impact.
• Ongoing training and professional development opportunities.
• Collaborative and supportive work environment.

About us

C&F Plumbing and Heating of Sparta, NJ strives to provide the highest quality plumbing and customer services to Sparta and the surrounding communities. We are a family-run company dedicated to becoming the best versions of ourselves so that our company can serve our customers and community the right way!

We hold the following Core Beliefs:

• We believe that family comes first.
• We believe in showing respect and politeness to others, even with whom we disagree.
• We believe that we are responsible for our outcomes because we can choose our actions.
• We believe in continual self improvement in all aspects of life.
• We believe that the company exists to make a profit so that it can reward its employees with compensation and growth and serve its customers with quality and fair plumbing services.

We are an growing company! We have a goal to be the number one recommended plumbing services provider in Sparta and the surrounding communities. We will achieve this by repeatedly providing high-quality plumbing services, constantly improving our customer service and personal growth as individuals, and by remaining grounded with integrity, respect, and family values.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

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