Job description

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

We’re looking for Customer Service Representatives to deliver best-in-class service in our fast-paced call centers at the following locations:

Whitehouse Station, NJ
Bethlehem, PA
O’Fallon, MO

If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion, and offers plenty of growth opportunities, let’s talk!

Job Responsibilities:
Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

On average, our representatives are responsible for 40-50 calls per day

Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage

Responsible for cross selling coverage to round out accounts

Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner

Ability to navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries

Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
Ability to learn the basic concepts of personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
Work collaboratively with team members, and business partners to provide a quality experience for our agents
Ability to work 40 hours a week on scheduled shift between the hour 7am-7pm CST; w ork overtime as needed
Complete additional tasks and other projects/duties as assigned

Qualifications

Required Skills:
Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Previous Property and Casualty insurance experience a plus
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

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