***$2,500.00 HIRING BONUS***

Want to be part of our amazing team and have unlimited amounts of caffeine at your fingertips? We are always looking for people who are fun, creative, energetic, team oriented, yet work hard.

Position Overview:

The Customer Service Representative (CSR) is responsible for building and maintaining relationships with our current customers by providing them the highest level of customer service. The CSR is the bridge between the customer’s needs and our operations team. This role is responsible for contacting our customers on a regular basis to process coffee and product orders to support their business. To be successful one must take the opportunity in every interaction with our customers to learn their business in order to anticipate their needs. The goal is for every customer to experience Dillanos not as just another vendor but a business partner. Additionally, a CSR will assist in covering the front desk (Customer Experience Coordinator) as needed.

Essential duties and responsibilities:

Customer Order Creation – Take customer orders through regular interaction. Be knowledgeable of customer’s order history. Be able to identify any order anomaly that could affect customer’s business needs. Willingness to suggest new coffee or product that could help grow customer’s business.

Maintaining Customer Relationships – Through regular interaction, create and maintain relationships for each customer. Create and implement new ways to grow this relationship through collaboration with the Business Development Team.

Inter-Departmental Collaboration - Liaison between customer and Dillanos regarding coffee & product orders. Works with other departments as needed to resolve customer concerns and ensure customer has what they need to operate their business. Takes full ownership over the accuracy of each customer’s order.

Skills Requirements & Physical Demands:

• Excellent interpersonal communication skills – verbally, over the phone, and in writing
• Resourceful and able to operate under pressure with limited information
• Works well with a team but can operate independently
• Strong organization skills in the midst of frequent interruptions
• Strong attention to detail while still being efficient
• The ability to continually sit, stand, bend, and lift up to 30 lbs, as well as comply with Dillanos Good Manufacturing Practice (GMP).

***$2,500.00 HIRING BONUS*** Bonus paid out after 90 days of start date.

• Medical, Dental, and Vision Benefits
• 401k Retirement Plans with Company Match
• Insurance available for Long-Term Disability, Life, Accident, and AD&D
• Health & Wellness Reimbursements
• Profit-Sharing Plan
• Paid Time Off after 60 days
• Company Paid Holidays
• Dillanos Family Fund – Employee Hardship Program
• Casual Dress Code
• Company Sponsored Child through ChildFund International for each Employee
• Community Involvement and Volunteer Opportunities
• Lots of Company-Wide Gatherings, Team Outings, and Fun Events
• Get up to $22.00 to spend each month on coffee or retail merchandise
• Employee Discount
• Unlimited Coffee Consumption!