Job description

Healthgram is looking for a team of Customer Service Representatives to join our growing company. Our Customer Service Representatives are the go-to contacts for our members; helping them resolve issues, answer questions, and accurately quote plan benefit and claim processing details.

This is a 6-month temporary-to-permanent position with no nights, weekends, or overtime required. You will work in-office for the first 3-6 months before being considered for the opportunity to work from home.

How the Customer Service Representative will add to the team:

• Provide efficient yet personalized service to our members
• Work diligently to resolve or coordinate resolution of member issues
• Assist members in understanding their benefits coverage and other services offered through Healthgram, such as employer wellness programs
• Help us create a wave of smarter consumers who are armed with knowledge

What an ideal Customer Service Representative would bring:

• A coachable attitude and strong work ethic
• Basic computer skills (typing, Microsoft Office, etc.)
• Professional phone etiquette
• Medical terminology knowledge is a plus, but not required
• A drive to make a difference in the way employees think about their healthcare benefits
• Bilingual candidates are a plus

Job Types: Full-time, Temporary

Pay: $17.50 per hour

Benefits:

• Employee assistance program
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Wearing masks on-site is not required, regardless of vaccination status.

Ability to commute/relocate:

• Charlotte, NC 28217: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• call center: 1 year (Preferred)

Work Location: One location

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