Job description

POSITION: CUSTOMER SERVICE REPRESENTATIVE

(Nights and Weekend work will be required)

CLASSIFICATION: TECHNICAL

GRADE LEVEL: ONE – FOUR

SCOPE OF RESPONSIBILITIES:

The Customer Service Representative handles all incoming telephone calls, provides the public with route and schedule information when requested, and performs other duties as assigned.

SUPERVISED BY: TRANSPORATION CENTER MANAGER

PRINCIPAL RESPONSIBILITIES:

· Provide the public with route and schedule information, as well as mailing schedules, as requested

· Receive, record, and deliver service complaints and/or comments

· Maintain log of all complaints and comments

· Conduct passenger surveys, as required

· Maintain awareness of data entry system

· Key information into computer to obtain computerized records

· Provide supervision with required date, material and/or reports, as requested

· Know and perform all job duties within scope; procedures and contractual agreements

· Perform other duties as assigned

EDUCATION

• High School Diploma or GED

REQUIRED SKILLS:

· Excellent customer service skills

· Strong language and communication skills

· Telephone skills

· Computer skills

· Data entry/keyboard skills

· Survey skills

· Typing skills

· Reasoning ability

· Ability to attend work regularly and work under stressful conditions

MINIMUM ACCEPTABLE JOB PERFORMANCE STANDARDS:

· Maintain timely and efficient level of performance in answering all incoming calls.

· Maintain accurate reports of all comments and/or complaints received.

· Maintain professional and courteous conduct and attitude when dealing with the public, supervisors and other Mass Transportation Authority employees.

· Maintain timely and professional level of productivity when handling reports, typing assignments, and related work.

· Maintain strict adherence to all applicable Mass Transportation Authority policies and procedures and all related contractual requirements in order to insure effective and efficient work flow.

· Maintain the use of sound judgement when making statements or recommendations on behalf of and directly affecting the Mass Transportation Authority.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical of an office environment

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed at the Transportation Center in Flint, Michigan

Job Type: Full-time

Pay: $15.00 - $20.86 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Flint, MI 48503: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.