Job description

About the Role:

Our company is a direct-to-consumer e-commerce company seeking a full-time Customer Service Representative responsible for growing and developing the Customer Service department of our company’s health and wellness supplement brands.

We are seeking talented Customer Representative who is patient, empathetic, and passionately communicative, willing to roll down their sleeves and is genuinely excited to help customers.

As the main point of contact to the customers, you will be integral for reinforcing our reputation of exceptional customer service; by providing an effective, fast, above and beyond service experience.

We believe everybody deserves to live a happy and healthy life and have equal opportunity for a successful career. As a fast growing company, your willingness to learn and grow your skillset no matter what your background is will be highly valued.
About the Job:

• Support our customers by helping them solve problems quickly and easily through phone, email, and chat

• Give expert answers to questions about our brand, pricing, availability, and take opportunities to recommend products when possible

• Communicate customer needs to the management team to reduce churn and ensure we are offering the best shopping experience

• Report product flaws and complaints to the teams where it can make the biggest difference

• Develops and documents procedures to improve processes

About You:

• Strong written and verbal communication skills – You can leave a clear answer to customers that doesn’t leave room for misunderstandings

• You love talking to people and are comfortable/personable on the phone

• You want to work at a place where you can try new things, grow, be rewarded and recognized for your hard work

• You can accurately comprehend customer needs and enjoy solving problems that are not already in the SOP

• You are able to use an appropriate tone and can tailor your message to different audiences

• You can stay attentive and calm in stressful situations

• You have a strong internal motivation to pursue further training to stay on top of customer service best practices

• Take ownership of the results and issues that arise

Qualifications & Requirements

• Native-level proficiency in verbal and written English (Required)

• Must be located in Las Vegas, NV

• Minimum of 1 year of contact center/customer support experience

• Have a track record of being able to learn things in your own time

• Associate's degree or equivalent experience

Why Next Spike / Perks
We are committed to supporting you grow your career to become a leader within the Customer Service team. We frequently have promotion opportunities, with all our leadership teams starting from entry-level roles. We also provide a comprehensive package including:

• Competitive compensation

• Competitive PTO and Paid Holidays

• Casual Dress Code

• Paid training

• Work in a balanced, fast-growing start-up environment with limitless career growth

• Free products for you and your family

How to Apply
Your application should include a cover letter and resume.
If you advance to the next step, you'll receive an email invitation to complete the interview and skills tests.
Thank you for your interest in joining our team!

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What does excellent customer service mean to you? (At least 150 words)
• Please provide your Cover Letter here.
• After hearing about our company, do you have any questions for us?

Education:

• Associate (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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