Customer Service Representative
Full Time
Fullerton, CA 92833
Posted
Job description
RPM, a wholly owned subsidiary of Odyssey Logistics & Technology, is a solid, quality, and fast-growing diversified transportation company with 9 locations and looking to expand. We have provided customers with quality service for over 36 years and continue to do so today.We are currently seeking a Customer Service Representative at our Fullerton, CA location. The work schedule is M-F 8:00 a.m. to 4:30 p.m.
The Customer Service Representative’s primary responsibility is to coordinate the cubing, routing, and releasing of containers to Hawaii. This role will support the Customer Service Dept. manager and supervisor to ensure operations run smooth and efficient.
Essential Duties and Responsibilities:
- Read and answer all corresponding e-mails
- Answer calls regarding receiving hours, directions, and appointments
- Data entry
- Order creation
- Enter weekly booking numbers
- Provide trip status updates
- Provide sailing score card report
- Calculate cube
- Route Inbound/Outbound shipments
- Understanding of Hazardous Materials requirements
- Identify and label hazardous materials
- Photocopy all paperwork of processed shipments
- Check off and file all warehouse copies of shipments
- Write up and release completed trips
- Write up hazardous manifest and forward to appropriate parties
- Communicate with internal and external vendors
- Communicate with dispatchers to coordinate pick ups of equipment
- Issue purchase order numbers for empty equipment ordered
- Track all inbound/outbound containers
- Log completed containers
- Log all cube received
- Assist in gathering KPI for manager
- Constant communication with Supervisor
- Communicate with office staff
- Write up and release Miller loads
- Write up and release empty pallet loads
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Requirements:
Employee must lift up to 30 lbs., sit for extended periods of time, stand, walk, reach above head for files, grasp, handle, and perform finger operations. Must operate normal office equipment such as phone, computer, fax machine, and copy machine.
Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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