Job description

Customer Service Representative / Account Manager
Job Title

Customer Service Representative

Position Type

Full-Time

Hourly, Non-exempt

Monday – Friday, 8 a.m. to 5 p.m. (Five days per week)

Supervisory Responsibility

This position has no supervisory responsibilities.

Salary Range

$24.00/ hour - $28.00 / hour

Reports to

Customer Service Supervisor

Desired Start Date

ASAP

Olympic Wire and Equipment, Inc. www.BalerPartsOnLine.com www.OlympicEquipment.com

Olympic supplies equipment solutions to save the environment and prevent waste going to our landfills. We are the largest in our industry on the West Coast working with Government municipalities, private industry and large manufacturing. Customers like Amazon, International
Paper, Waste Management, Walmart, etc...

Job Description
We are searching for a dedicated and passionate Customer Service representative who is ready to join a company that is currently building strong momentum and growth. As a Customer Service Representative, you will be responsible for the overall scheduling of Olympic's Service Department as well as assisting the Service Manager and Division Service Manager. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

Essential Responsibilities
- Generate Service quotes in conjunction with Field Technicians, Vendors and management, in our Quick Books accounting program.

- Generate estimates , sales orders, and packing slips on QuickBooks for part orders.

- Follow up with manufacturers with order information, such as but not limited pending quotes, tracking, shipment dates, return authorization forms and processes.

- Assist in the everyday task with incoming calls and service arrangements.

- Communicate directly with our customers regarding our technician's schedule and resolve or direct any problems to proper departments such as Accounting, Service Tech's, Sales and Management.

- Manage inventory of parts to proper quantity.

- Process in - house orders by creating work order, generating sales order and shipping labels, scheduling pick ups and arranging will call.

- Match packing lists to invoices and submit to accounting.

- Generate estimates for parts.

- Answer and direct phone calls

Minimum Qualifications

- Proficiency with Microsoft Office

-Excellent oral, written communication, interpersonal, and persuasive skills

- Ability to multi-task and meet deadlines given

Desired Qualifications

- 1-2 years of Customer Service experience

- Strong Organizational Skills

- Quick Book Knowledge a plus

Work Remotely

• No

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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