Job description

Customer Service Representative

Reports To: Customer Service Manager

Job Overview: The Customer Service Representative is responsible for maintaining excellent customer service levels and undertakes all order entry and database maintenance.

Tasks:

• Enters customer orders into the database.
• Answers incoming phone calls.
• Provides excellent customer service while supporting customers with any issues or requests. (Pricing, shipping status, product complaints, tracking numbers, documentation requests. etc).
• Pro-actively informs customers of back orders, delivery, delayed shipments and any other information related to orders.
• Collaborates with and supports sales representatives and helps to generate sales leads.
• Supports in distribution of marketing and literature materials.
• Performs invoicing and credit card processing.
• Communicates on a regular basis with warehouse, management, and sales reps as well as customers in a professional and courteous manner.
• Responsible for ERP database maintenance.
• RMA’s and issuing of credit notes.
• Releasing customer orders from the online shop.

· Keep records of customer interactions, process customer accounts and file documents.

Responsibilities:

· Handles complaints, provides appropriate solutions and alternatives within time limits for customers, and follow up to fully resolve any issues their customers experience.

· Familiarity with Bohle/Portals product lines and ability to assist with product questions.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Meet personal/customer service team standards, goals, and call handling quotas.

· Follow company communication procedures, guidelines, and policies.

· Provide accurate, valid, and complete information by using the right methods/tools.

· Go the extra mile to engage customers and provide an excellent customer experience.

WHO WE ARE...

Bohle | Portals is a distributor of high quality, German Engineered products for the glazing industry. We provide high service levels for industrial cutting and hardware with availability of inventory and product expertise. We distribute products manufactured by our parent company and key partners through industry focused distributors and serve as a fulfillment center for these products. We actively focus on selling hardware products to Fabricators and Installers utilizing our focused Inside Sales team.

WHAT YOU’LL BE DOING

· Answers incoming phone calls.

· Enters all customer orders into the database.

· Provides excellent customer service while supporting customers with any issues or requests. (Pricing, shipping status, product complaints, tracking numbers, documentation requests. etc).

· Proactively informs customers of backorders, delivery, delayed shipments, and any other information related to orders.

· Collaborate with and supports outside sales representatives.

· Responsible for ERP Database Maintenance.

· RMA’s and issuing of credit notes.

· Performs any other administrative or sales support duties as assigned by management.

WHAT WE'RE LOOKING FOR

· We want a fresh and sharp mind and don´t mind if you have limited experience. Everybody started somewhere and we want help you grow into your role.

· Adaptability, flexibility, and the ability to find outside-the-box solutions to customer dilemmas.

· Self-motivated, passionate, strong organizational skills, and not afraid to work out of your comfort zone.

· Excellent communication skills, soft-skills, and positive attitude.

· We work together as a team and value and support one another; you must be a team player who wants to be a part of it.

WHAT WE CAN OFFER

• Work in an international group but a small team environment
• Remote work opportunities
• Opportunity to grow with our company
• Autonomous work environment
• Competitive salaries
• Paid Vacation, Personal days, and Sick leave
• 401k with 5% match
• Health insurance & dental offered
• Company-sponsored life insurance

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28273: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.