Job description
Customer Service Representative
Posted On: Oct 8, 2022
Location: Holland, Michigan, US
Company: Qualfon
Our Mission
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
- Medical, dental benefits, vision and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Dialog Direct is dedicated to ensuring all team members have Fun@Work!
What you will be doing
- Answer incoming calls and assist customers
- Research information in databases to resolve customer issues
- Maintain composure in escalated situations
- Operate accurately and efficiently in a fast-paced environment
- Handle multiple responsibilities at one time
Work at Home Requirements
- Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
- Operation system – Windows 10 or newer
- Webcam-Video available
- The computer must have least 4GB of RAM and a Processor speed - Dual Core 2 GHz or better
- High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
- Upload speed of 3 Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
- Must have available cell phone, tablet or landline required for Multifactor authentication
- Only Some Work from Home positions will require Two monitors or a 32” or larger monitor
What skills you will need
- GED or High School Diploma required; some college preferred
- MUST reside in the state of Michigan ONLY
- Prior work-at-home experience desired
- Comfortable working self-managed
- Minimum one-year previous customer service/sales experience required
- Typing speed of 25 WPM with 90% accuracy required
- Ability to multi-task efficiently
- Computer knowledge in Windows-based application required
- Strong ability to communicate articulately and succinctly both verbally and in writing
- Manages emotions and maintains positive energy
- Passion for meeting or exceeding performance goals
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