Job description

Renin is an innovative manufacturer and distributor of closet doors and barn doors across North America. In the 1960s, Renin invented the sliding mirror closet door and that innovation legacy endures with the supply of well-designed and long-lasting products.The name Renin is the combination of words that describes the mindset and culture of the company.

With manufacturing and distribution centers located in Tupelo, Mississippi, Brampton, Ontario, and Montreal, Quebec Renin distributes to retail customers such as Home Depot and Lowes as well as a long list of wholesale customers across North America.

Renin has transformed from a manufacturer of closet doors into a distributor of innovative doors and hardware. Our introduction of barn door and hardware has grown dramatically and we are now one of North America’s leading suppliers of Barn Doors and hardware. It is our vision to be our customer’s first choice for interior design solutions.

Basic Job Responsibilities:

The Customer Service Representative is accountable for the effective and efficient handling of all order fulfillment activities, including responding to questions, processing orders and expediting as necessary. Possibly help Customer Service in Montreal, Quebec.

This position requires strong attention to detail; must have a cooperative attitude, good communication skills and the ability to multi-task.

Major Responsibilities:

• Enter customer orders accurately into Dynamics NAV ERP order entry system.
• Communicate with customers via telephone, letter, email and or fax on matters concerning order status, pricing, claims process, availability of stock, and product information.
• Respond to customer inquiries and complaints in a timely and courteous manner.
• Acts as a liaison between customers and Renin by communicating with different departments inside the company.
• Perform other duties as assigned by management.

Requirements:

• High school diploma or GED
• 4 years of experience in a manufacturing or consumer durable goods environment in a similar role
• Experience with Microsoft Dynamics NAV 2017 ERP, SPS Commerce EDI platform or experience with similar platforms
• Excellent written and verbal communication skills
• Solid interpersonal skills
• Basic financial and analytical skills
• Strong working knowledge of Microsoft Office
• Fluent in French a plus

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Support & Client Services Occupations: 3 years (Preferred)

Language:

• French (Preferred)

Work Location: One location

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