CUSTOMER SERVICE REPRESENTATIVE NEEDED IN WAUKEGAN, IL!

Stradis Healthcare, a subsidiary of Henry Schein Inc, is a team of focused individuals with a passion for advancing healthcare delivery, contributing to high-quality patient care, and creating efficiencies for healthcare providers. We specialize in providing medical device packaging and custom procedure kits/trays to surgical centers, private practices, oral surgeons and a multitude of other specialties nationwide. If joining this community of ambitious leaders interests you, apply below.

SUMMARY: Stradis Healthcare is looking for a Customer Service Representative in Waukegan, IL. The Customer Service Representative is responsible for responding to all customer inquiries with accuracy and efficiency. The ideal candidate will possess the necessary skills to foster effective and productive working relationships with internal departments, vendors, and customers.

KEY RESPONSIBILITIES:

• Data entry for new customer accounts and purchases orders within 24 hours of receipt.
• Confirm product availability for all purchase orders upon entering.
• Responding to customer inquiries within a timely manner and with accurate details.
• Investigate all invoice discrepancies and work with customer on proper resolution.
• Responsible for processing freight claims for damaged product.
• Review freight invoices for accuracy and approve for payment as needed.
• Create weekly customer reports as needed.
• Research customer returns and process necessary paperwork to submit credit memos.
• Work with shipping department to get product delivered to customers in a timely, cost effective manner.
• Work with purchasing department and contact suppliers to resolve rejects and returns.
• Work with accounting to resolve credit holds.
• Other duties as assigned.

MINIMUM WORK EXPERIENCE:

Minimum of two years customer service experience.

PREFERRED EDUCATION:

High School diploma or equivalent.

SPECIFIC KNOWLEDGE & SKILLS:

• Strong working knowledge of Microsoft Office products (Excel, Word, Project)
• Experience with NetSuite (ERP), preferred but not required
• Must be able to read, write and speak English
• Should possess excellent communications/interpersonal and organizational skills
• The ability to make sensible determinations when making company related decisions
• The ability to perform multitasking and risk assessments in a team environment that includes the ability to interface with all levels of management.