Job description
Customer Service Representative
Super Bright LEDs is currently seeking a Customer Service Representative to add to its call center staff. Customer service is an essential part of the marketing of an organization. Marketing does not end with sales; it includes after-sales services also. This means communicating with customers and answering queries.
This is a full-time position located in Earth City, MO working 8:00am to 4:30pm Monday through Friday. Local candidates to the St. Louis area (Missouri and Illinois) only please.
Customer Service Representative Responsibilities:
- Assist customers with inquiries via email, phone, and chat
- Listen to customer queries patiently and solve
- Respond to customers’ problems promptly
- Place phone orders for customers
- Assist in preparing Return Merchandise Authorizations (RMAs)
- Coordinate internally to find solutions and resolve matters
Customer Service Representative Qualifications:
- High school diploma
- Knowledge of customer service ethics, principles, and procedures
- Proficiency in administrative and documentation procedures
- Computer proficient
- Excellent written and verbal communication skills
- Good listening skills
- Attention to detail
Benefits:
- Medical, Dental, Vision, Life/AD&D, STD, LTD, and Supplemental Life/AD&D
- Paid Time Off, Holidays, Jury Duty, and Bereavement
- Annual pay raise and annual bonus based on performance
- 401(k) retirement plan with 6% company match
- Casual work environment
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Earth City, MO 63045: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Support/Call Center: 1 year (Required)
Work Location: One location
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