Job description

Job Title: Customer Service Representative

Location: Ann Arbor, MI 48108

Duration: 4 Months

Pay Rate: $18.00 - $20.00/Hr

Job Type: Remote

Job Description:

• High School Diploma or GED
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• 1 year of call center environment experience
• 2 years of Customer Service experience
• Data entry experience
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience
• Internet access sufficient to handle calls received via the Internet
• Quiet and private remote work location
• Former Transaction Processing Experience (Preferred Qualification)

Job Responsibilities

• Answer incoming phone calls, chats, and/or emails
• Conduct outreach phone calls and/or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• Relay research findings and outcomes to customers
• Identify and escalate appropriate issues
• Cleary document call information and encounters in call logs
• Recognize and alert management of risk and trends
• Quickly transition from one task to another
• Maintain a professional demeanor
• Other duties as assigned

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Type: Contract

Salary: $18.00 - $20.00 per hour

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Ann Arbor, MI 48108: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you around 20 miles from Ann Arbor, MI 48108 ?
• Would you be able to handle 200 - 300 calls per day?

Experience:

• Call center: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Data entry: 2 years (Preferred)

Work Location: One location

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