Job description
We are looking for a Customer Service Representative to be part of our Customer Service Team. As a Customer Service Representative, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Compensation:$18 - $26 hourly
Responsibilities:- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
Qualifications:
- Great communication abilities, including written and verbal communication
- Patience, empathy, and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation, and other software
- Effective time management, prioritization, and multitasking skills
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