Job description

Only candidates who leave a complete telephone audition (instructions below) will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored/not reviewed.

We are located in Madison, Georgia. All candidates must train on site in our Madison office for a minimum of 30 days to be considered eligible for at home/ remote shifts.

Please read the below requirements carefully. Do you check these boxes?

• Love people? Enjoy variety? Communication Connoisseur?
• Interested in working remotely or in a clean family oriented office setting?
• Interested in Learning About Many Different Types of Industries?
• Do you Enjoy Representing Professionals?
• Looking for a Workplace with a Family Feel & Vibe?
• Like Ugly Christmas Sweater Parties (and some virtual parties)?

You do? Great, we’d love to chat! We are looking for human capital to join our fun-loving work family. Please read on to learn more.

What is the compensation?

• Our starting pay is $14.00 an hour during the week and $15.50 an hour during the weekend.
• Is that where it ends? Of course not, additional opportunities to increase your responsibility and pay exist for those who are willing and able to learn more.
• Have you ever been sick, injured or just need some time off? Want to get paid for that time or help with those expenses? We’re here to help. We offer medical and leave time benefits.
• Full time members are eligible for both medical and leave time benefits after 30 days of employment.
• We pay 70% of your monthly medical premiums.
• Retirement benefits COMING SOON!
• Paid breaks for all full time shifts.

Interested in working remotely?

Opportunities to work remotely from your home exist for qualified team members who complete the in-house training program. Completing the training program typically takes 2-3 weeks. New hires have the opportunity to be working from home in as soon as 30 days.

What are the available shifts?

We are currently seeking candidates whose availability ranges from 7:00 am to 11:00 pm. 7:00 am-7:00 pm and 11:00 am-11:00 pm are also time frames that would make a good fit. Shifts are typically 8 hours. Weekend shifts vary in time needed.

• We respect your availability and your personal rhythm. Morning glory or a night owl? Thanks to our offices being open 24/7/365, we provide flexibility for your personal schedule needs and wants.
• We are seeking those who are available to work both days every other weekend or one day every weekend.
• Want to work every weekend (one day or both)? We can accommodate that too. As noted above, we increase our hourly pay for any hours worked during the weekend.

Who we are and what we do:

• In its simplest form, we take inbound calls, record and relay messages on behalf of hundreds of accounts in varying industries all across the country. We are their virtual receptionist in many cases.
• We are a family owned business since 1976. We keep our work environment clean, up to date with functioning equipment, fun and engaging.
• We APPRECIATE our team members and put our staff first when making decisions. Just ask any of our current or past team members about the culture of this company and how we take care of our staff.
• We are problem solvers and organizers, so that doctors, attorneys, service industry professionals and others alike can focus on crushing their goals.
• We navigate appointment scheduling, answer questions, and serve as the front line – making the first and some times the last impression.
• Our team enjoys the unique variety of inbound communications.
• We are a family owned inbound contact center who has been in business since 1976, over 40+ years!
• Our team serves as brand ambassadors for a diverse mix of companies around the US.
• We provide the best hospitality and set the tone for customer’s experience with a company.
• We listen to clients to understand the reason for their communication, address any and all questions or complaints, and provide accurate and efficient responses.

How do I apply?

• If you are interested in pursuing a position within our company, you can complete a Telephone Audition by calling 770-785-2524 and enter code 7. Instructions will be given when you call. The audition is open 24/7/365 and is on a voicemail line. A recording of that voicemail is then sent to our Hiring Manager for review. Don't be nervous, it's just you and our voicemail.
• Be prepared, we’re going to ask you difficult questions like your name, phone number, e-mail, how you heard about us and your availability. If spelling any of those isn’t black and white, go ahead and spell them out so we’ll be able to get in touch with you. Just call the number, listen to the automated pre-recorded prompts and leave us a voicemail audition.
• Is it really that easy? Yes, it is actually as easy as that.
• Can I call now? Yes, our audition line like us is available 24-7-365. What are you waiting on?
• This is exactly what we are looking for. Candidates with great communication skills on the phone who have a positive service tone on every call. Punctual and reliable traits are as cliché as they come but critical to our business as every minute counts. Lastly, we are looking for team members who fit into the family and team environment who are constantly pushing themselves to become better so we can ultimately become stronger as a team. If this is you, please call today. We WANT to hear from you!
• Only candidates who leave a complete telephone audition will be considered for this position. DO NOT APPLY THROUGH INDEED as those applications are ignored.

When can I start?

• If we are pleased with your audition, we will e-mail you our application and pre-employment assessment testing. In many cases you will hear back from us the same day, and if not, expect to hear from us within 1-2 business days.
• As soon as you complete your application and assessment, we’ll coordinate an on site interview in hopes to meet you within 1-3 business days.
• From there, our hopes are to start you within 3-5 days of being interviewed and offered the position.

Want to learn more about who we are and what we do before applying?

• Visit our company website at www.asuperiorcontactcenter.com.

Job Type: Full-time

Pay: $14.00 - $15.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Majority of our team is working remotely. Our in house team operates from a safe distance. We've modified our training program to be completed from a safe distance. We are taking several recommended precautions and have the best interest of all in mind.

Work Location: One location

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