Job description

Job Summary: The CSR is responsible for building rapport and trust with Clients by delivering excellent service and clear constant communication. CSR (Customer Service Representatives) are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for inbound and outbound documentation scheduling and order processing. As part of the Kogeo team, Associates are expected to meet company objectives and obligations to all customer and internal management. Associates are expected to comply with all corporate and site-specific policies.

Reports to / Ops Supervisor:

Essential Functions:

· Process and input all customer orders.

· Running and printing inbounds and shipments from WMS (Synapse).

· Generate all related paperwork and necessary information required for customer work orders

· Checking all orders for special requests

· Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required

· Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.

· Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts

· Follow up with other departments to ensure the service standards are being met.

· Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts

· Provide clerical support services as required by customer: generating custom reports and responding to specific needs

· Act as liaison between the warehouse and customer in the administration of customer accounts.

· Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

· Responsible for scheduling inbounds and outbounds.

· Perform other duties as assignment by management

Education:

• Must have a High school diploma or general education degree (GED).
• 3 year experience using SYNAPSE
• 3-year experience in Customer Service related capacity in a 3PL

Knowledge, Skill and Experience:

· Intermediate computer skills

· Proficient with MS Office Applications

· Strong attention to detail accuracy and accomplish job task in a timely manner.

· Ability to perform duties with minimal supervision

· Ability to multi-task

· Must be able to effectively adapt to changes

Location: warehouse setting

Language Skills

· English (reading, writing, verbal)

· Business writing proficiency

· Bilingual English & Spanish is a Plus.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to sit/stand for up to 8 hours. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule:

• Full time
• Schedule 1 6am-4:30pm Monday-Saturday
• Schedule 2 6am-4:30pm Sunday-Friday
• Overtime as required by management
• Weekends and holidays as needed
• Must be able to work at two locations In Jurupa valley CA and Rialto CA

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Rialto, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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