Job description
Job title
- Customer Service Rep/Dispatcher
Opportunity Description
- McFarland Truck Lines is seeking a Customer Service Representative whose area of responsibility include, but not limited to, dealing high volume of inbound and outbound calls, tracking and tracing shipments as required, solving and reporting customer service issues as they arise.
Duties and Responsibilities
- Inbound and outbound calls from drivers
- Engage with customers and drivers in a friendly and professional manner
- Offer support and solutions to customers and drivers
- Solve customer service issues as they arise
- Update customers on delivery times
- Schedule and update loads
- Track and Trace shipments as necessary
- Report and document any issues
Required Skills
- Industry knowledge preferred
- Strong English, verbal and written communication
- Experience with high volume phone calls
- Experience in a fast-paced environment
- Problem solving and critical thinking to address complex issues
- Excellent keyboard skills
- Comfortability with multiple web applications
Education Requirement
- Bachelor’s degree preferred or equivalent combination of education and experience
Additional Job Description
- This job is in Austin, MN without the ability to work remotely
Compensation
- Salary based position with monthly bonus potential
- Full benefit package including 401k, Health, Dental, and Life insurance
Job Type: Full-time
Pay: From $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Austin, MN 55912: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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