Responsibilities:

As a Customer Service Representative in our Corporate Customer Service area, you’ll be making a difference every day as you make a positive impact on the customer experience.

Your day will be filled with:

• Answering a wide range of inbound calls from customers to assist in account login and directory assistance
• Ensuring transactions and customer forms are completed accurately
• Working with customers to identify and problem solve for situations with the appropriate customer first focus
• Researching more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers

This is a call center environment – and we know that’s not for everyone.

You'll be providing excellent service to our customers using multiple technology platforms while you answer questions, gather information and document details from your call with clients. That sounds like a lot - and it is. But we provide you the resources to effectively flow across and work simultaneously within systems such as our intranet, online documentation software and other internal tools.

Qualifications:

• High school diploma or equivalent and 2+ years of related work experience required.
• Strong computer skills and ability to develop a good understanding of business unit products, processes, and systems.
• Must be self-motivated, able to work in a team remote environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines.
• Customer service experience and experience in the related fields preferred.
• Bilingual (Spanish/English) experience a plus but not required

Salary Range Information: Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range: $33200 - $40000 / year Additional Information:

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

LinkedIn Remote Hashtag

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