Are you looking for opportunities to work for a rapidly growing company with room for advancement? At Support Services Group, 95% of leadership are hired from within.

Do you want to work safely in the comfort of your own home? Do you like talking with people? This just might be the perfect job for you!

We are looking for a Customer Service Representative that will provide service information, take orders and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What is in it for you?

We value your contribution and believe that hard work should pay off. We offer competitive rewards and compensation, and we will work with you to maximize earnings through goal attainment.

• Enjoy the PEACE OF MIND that working from home will afford you!
• Outstanding Customer Support Training
• Management that cares about your personal and professional development.
• Paid vacation, earned sick time with hours worked.
• Most of our employees save between $300 and $500 PER MONTH while working from home for Support Services Group!
• Significant career development and advancement opportunities.

We will work closely with successful candidates to ensure they are developed, educated, and motivated to maximize earnings and provide outstanding customer service to our clients.

Responsibilities

• Customer Service Professionals provide support through the phone about order support, billing issues, and product questions
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Place customer orders
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra mile to engage customers

Candidate Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data entry utilizing a computer
• Excellent organizational, written, and oral communication skills
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Must be able to pass a background check

We’re excited for you to join our team! Looking forward to meeting you.

Job Types: Full-time, Part-time

Salary: From $12.00 per hour