Region One - Spokane
Spokane Valley, Washington – Spokane County

We are seeking a clear communicator with excellent attention to detail who can work with a wide range of individuals to serve WDFW as the Region 1 Customer Service Specialist!

Provide assistance to customers in identifying WDFW processes and procedures, independently resolve customer service problems related to agency programs, and interpret agency related laws, policies and procedures.

Patchy the bear – Photo credit: Laura Rogers

With that in mind,

Picture yourself, reviewing and interpreting WDFW rules and regulation pamphlets, use internet and intranet to secure supporting materials and maintain a working knowledge of regulations to help ensure customers will receive accurate information.

In this dynamic role, you will balance customer service and money handling skills to provide the best service to our customers.

With your experience, you will maintain an open line of communication with program personnel to ensure reference materials are current including educational materials and maps for customers.

We are seeking a candidate, with strong organizational skills, time management and self-management skills.

American Mink – Photo credit: Keith Nelson

Our Customer Service Specialist will,

• Receive and respond to high volume of customer inquiries pertaining to a wide range of agency related topics. Independently address customer concerns by identifying the issue, applying knowledge and determining appropriate steps for resolution.
• Provide accurate information about various license options, address inquiries regarding purchased licenses, harvest reporting, and catch record cards; exchange tags, replace lost documents, sell licenses and permits using the Washington Interactive License Database (WILD) system.
• Process cash and credit purchases, balance till, deposit license funds, maintain the security of the cash and negotiable documents, and resolve discrepancies.
• Represent WDFW at outdoor sportsman shows and other events as needed.
• Travel to banking institutions, retail establishments, and other business support vendors to carry out required tasks.
• Prepare and process both incoming and outgoing mail and shipping requests (UPS,Fed Ex, USPS, etc.)
• Assist with office organization, record management and surplus as needed.
• Answer phones and emails; route calls and messages.
• Operate and maintain standard office equipment.
• Purchase and maintain office supply inventory, janitorial supplies, and other items as needed.
• Manage regional directory and distribution lists as required.

WORKING CONDITIONS:

• Work Setting, including hazards:
  • This position works in a busy office setting and typically the first point of customer contact.
  • Extensive computer use, sitting or standing for long periods of time, and occasionally lift and carry or move up to 30 pounds.
  • Incumbent must be able to work with frequent interruptions and competing priorities.
  • Opportunity to support staff in field work may be provided.
  • Occasional interaction with wildlife may occur.
• Schedule:
  • Typically, office hours are between 8:00 am – 5:00 pm, Monday through Friday, with infrequent assignments outside of this schedule.
  • Some work is performed at public events outside of normal business hours.
• Travel Requirements:
  • Position requires some travel. Occasional overnight travel may be necessary.
• Tools and Equipment:
  • Computer hardware/software, multi-line telephones and general office equipment
• Customer Interactions:
  • The incumbent is responsible for responding to customer inquiries both verbally and in-writing; may interact in-person and in virtual settings.

REQUIRED QUALIFICATIONS:

A GED or high school diploma AND a minimum of four years of experience providing assistance to customers regarding inquiries, complaints or problems.

OR

An Associate degree AND two years of experience providing assistance to customers regarding inquiries, complaints or problems.

OR

A Bachelor’s degree AND one year of related experience providing assistance to customers regarding inquiries, complaints, or problems.

COMPETENCIES:

• Skillfully type when composing letters, memos and emails or performing data entry work.
• Skilled in navigating and use of online and collaborating within virtual platforms.
• Knowledge and application of Microsoft Office Suite e.g., Microsoft Word, Excel, Power Point and Outlook to manage and track documents, reports, spreadsheets, databases, etc.
• Ability to protect and maintain confidentiality.

LICENSES AND CERTIFICATIONS:

CONDITION OF EMPLOYMENT:

WDFW requires all employees to be fully vaccinated with the COVID-19 vaccine as a condition of employment. You will be required to provide proof of vaccination as part of the hiring process. Please do not upload your vaccination documentation with your application materials - your vaccination status will be verified by your supervisor before you will be allowed to work. Exemptions may be granted for religious or medical purposes.

• A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).
• A current resume.
• Three professional references.

IMPORTANT NOTE:

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

JOIN THE WDFW TEAM:

Learn about our agency and the perks of working for WDFW!

The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).

WDFW employees may be eligible for the following:

Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave*, 11 Paid Holidays per year*, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth.

Diversity, Equity, and Inclusion Employer

VETERAN PREFERENCE NOTICE:

To take advantage of veteran preference, please do the following:

• Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to RecruitmentTeam@dfw.wa.gov.
• Subject line should include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov.

MILITARY SPOUSE PREFERENCE NOTICE:

To take advantage of military spouse preference, please do the following:

• Notify us of your military spouse status by email at RecruitmentTeam@dfw.wa.gov.
• Subject line should include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS)
• Include your name as it appears on your application in careers.wa.gov.

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

Persons needing accommodation in the application process or this announcement in an alternative format may call (360) 902-2276 or the Telecommunications Device for the Deaf (TDD) at (800) 833-6388.

If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.

dh

Follow us on social media:
LinkedIn | Facebook | Instagram