Job description

About us

NBR Equipment Inc - Cranbury, NJ

Due to dramatic growth, our foodservice equipment distribution company is in need of an experienced Customer Service Supervisor. With focus on "Back to the Basics" as we provide a Rewarding Customer Experience. An opportunity to be a part of a small dynamic team with true potential for career advancement as we experience record growth.

This is a ONCE In A LIFETIME OPPORTUNITY to be a part of Five Year OLD Company that has achieved Tremendous Growth over that last two Years. True potential for the Right Individual to Enhance their career as they Help shape the careers of others.

RESPONSIBILITIES

PROPOSE Procedures and Processes to handle the increased Flow of Business Resulting in overall CUSTOMER SATISFACTION.

Determine the Appropriate Staffing Requirements to Better Serve the Customer Base.

Assist in Everyday Customer Service Functions to experience our current flow to better determine an inproved work flow.

Maintain customer accounts information and conduct follow-up calls

Coordinate with Sales and Marketing to build lasting customer relations

Establish and maintain a professional liaison with all Internal departments

Resolve customer issues in a fair and equitable way

Qualifications

Willingness and Determination, Most of All Believing in a CAN DO ATTITUDE

Experience in Managing & Maintaining A Well Satisfied Customer Base

Excellent verbal and written communication skills

Ability to listen, empathize, and effectively handle challenges in a professional manner

Ability to build and maintain customer relationships

Ability to maintain a positive attitude in a fast-paced team environment

Attention to detail and the ability to prioritize tasks at hand

Ability to follow guidelines and adjust to changes when required

Desire to grow in Responsibilities as the Company Grows

Proficiency with Microsoft Office

Logistics experience a Plus

Job Type: Full-time

Pay: $45,873.00 - $52,068.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Microsoft Office: 3 years (Required)
• Customer relationship management: 5 years (Required)

Work Location: In person

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