Job description

Job description

Description

• Manage team to ensure 24 hour coverage of customer service group, including weekend and holiday shifts

• Maintain systems and procedures that insure an efficient and effective order administration process that is responsive to the customer requirements

• Attend customer meetings concerning service and support activities

• Monitor and coordinate responses to requests from customers to maintain established response time for department

• Coordinate effective communication with sales order entry, program management, engineering, manufacturing, and production control of customer requirements

• Maintain daily reporting within the customer service group and generate status updates as required

• Oversee and helps to maintain and promotes good personal relationships with customers

• Ensure that all duties for responsible employees are carried out in the customer service department

• Responsible for the overall direction, coordination, and evaluation of these employees

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

• Interviews, hires and trains employees, coordinates work assignments, conducts performance appraisals, and helps resolve employee and customer issues

• Maintain and coordinate distribution of performance reports that evaluate and measure on time delivery, past due, etc

Requirements

Education: . Bachelor's degree, or equivalent, in Business Administration or related field; or equivalent experience.

Experience: Minimum 5 years' experience in Sales or Customer Service in a manufacturing environment, with at least one year supervisory experience

Computer Skills: Proficient with MS Project, competent with MS Office programs

Other Skills:

• Basic Knowledge of Sales methodologies

• Proven ability to manage complex projects, including customer requests and concerns

• Excellent communication skills, both verbal and written

• Ability to build and maintain effective relationships

• Stronger leadership and organizational skills

• Ability to analyze & summarize information

• Financial acumen.

Preferred Skills:

• Experience working with aerospace products

Traveling may be required

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
If you are not vaccinated you are required to wear a mask onsite at all times.

Ability to commute/relocate:

• Garden Grove, CA 92841: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 5 years (Required)
• Management / Supervisory: 5 years (Required)

Work Location: One location

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