Job description

Companies spend over $600 billion each year taking clients and prospects to events. The world’s best companies use TicketManager’s industry leading ticket and event management software to make client entertainment easy and prove the ROI.
The Customer Success Associate will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. The CSA plays a critical role in ensuring our partners receive maximum value from their TicketManager investment.
Responsibilities:

• Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
• Analysis of customer engagement and proactive outreach to increase product usage and adoption, reduce asset waste, and improve customer experience.
• Deliver customer projects that meet customer requirements and customer success.
• Learn and develop skills required to successfully drive expansion sales and the enterprise level

TicketManager Highlights:

• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.6 out of 5 Glassdoor Rating
• Used by over 4000 globally known companies including 15% of the F500

Desired Skills and Experience:

• Bachelor’s degree required
• 1-3 years of professional work experience in a collaborative, data-driven environment
• Previous customer service and/or customer success experience preferred
• Sports, entertainment, and hospitality experience preferred

• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
• Proven presentation and executive meeting planning
• Self-motivated person who can take directions and exceed expectations
• High personal integrity, ethics, and credibility
• Expertise with standard corporate software including JIRA, CRM, etc.
• Ability to work in a fast-paced environment while on-site with clients
• Travel to assist current clients with their credentialing needs for up to 2 weeks, x2-3 times a year (for marquee events such as the Kentucky Derby, Fiesta Bowl, College Football National Championship, etc.)
• Knowledge or previous experience with HTML preferred

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Job Type: Full-time

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