Job description

About Ease:
Ease is the #1 rated benefits administration and HR software for businesses with 2–250 employees, powered by insurance brokers. 70,000+ employers trust Ease's innovative SaaS service model to set up and manage benefits, onboard hires, stay compliant and offer their employees one destination for all their human resources information. Headquartered in San Francisco with offices in Las Vegas, and Omaha, Ease was recently ranked number 57 in Forbes 2020 list of the top 500 startup employers in America.
About the Position:
As a Customer Success Manager, you will champion customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies. You will also help provide feedback for our product roadmap on your book of business. You will be involved in educating the customers, demonstrating value to the customers, strategizing towards customer growth, renewal support of the customers, and more.
Duties and Responsibilities:

• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Identify opportunities for key customers to act as Ease advocates (e.g. testimonials, case studies).
• Marshall resources across the Ease org as needed to support customers needs.
• Collect, analyze, and share customer outcomes with data analytics around analyzing customer health metrics, NPS, and other feedback.
• Identify and represent the voice of the customer through feedback and internal collaboration on product development, marketing, and sales processes.
• Collaborate on and support renewals and expansion opportunities.
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
• Being the main point of contact between the company and your portfolio of named accounts.

Experience/Skills Desired:

• 4+ years in a Customer Success, Relationship Management, Account Management, or similar role.
• Experience working with large, SaaS enterprise customers.
• Experience with SaaS products and customer success processes, preferred.
• Exceptional communication skills, highly organized, collaborative and detail oriented.
• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
• Empathetic, positive attitude with a desire to help our customers reach their goals.
• Experience working with a Customer Success platform.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, with the ability to translate data into insights, strong Excel skills preferred.
• Strong PowerPoint, Excel, Gainsight ,Salesforce and data analytics skills.
• Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

Must have proof of legal authority to work in the U.S.
The national salary range for this role is $46,000 - $80,000. Individual compensation will be commensurate on several factors including but not limited to the candidate's professional experience, skills, knowledge, education, and local cost of living.
EASE is an equal employment opportunity employer for all applicants and employees. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.

Job Type: Full-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.