Job description

Seeking a Customer Success Manager with drive, tenacity, and confidence to contribute to the marketing team of a Inc. 5000 Fastest-Growing Private Company. Our client was founded to solve the biggest challenge in marketing: connecting marketing spend to revenue. By deploying their Bayesian modeling suite, companies of any size get actionable insights into where they can best optimize their marketing spend to drive the business outcomes that matter most.

Our client is a proponent of Conscious Culture. Conscious Culture is a culture built on purpose. A Conscious Culture means that time and effort have been invested in making sure that how your company operates is as important as your business outcomes. Because we work smarter Monday-Thursday, we’re able to offer all employees a three-day weekend.

What is a CSM

As a Customer Success Manager, you’re working closely with customers to improve the ways they approach Marketing and Media Planning through our client’s powerful Bayesian modeling software. This means understanding the CMOs’ and VPs’ of Marketing business objectives and strategic goals and working with teams to execute a data-driven strategy. This isn’t a “respond to problems” role; the CSMs drive outcomes.

A successful CSM ensures the current Success Plan (as written and agreed to by the Client Executive & Account Manager) is executed successfully AND adopted and supported by the Client Stakeholder team to deliver the expected results such that the Lead Stakeholder thinks of the organization as:

• A partner who repeatedly demonstrates quantifiable ROI against the license costs
• A partner who enables the client org to achieve their strategic objectives
• A partner in whom healthy relationships exist and are maintained

What you will do as a CSM

• You and a peer Technical Success Manager will own a book of business together - responsible for all day-to-day service and support of clients.
• Serve as our client’s platform subject matter expert, deeply knowledgeable about how to derive performance insights and create planning scenarios to meet client business objectives.
• Strategically drive product adoption and engagement by training client teams on both the “how” and “why” of using the platform.
• Create content and deliver Key Insights presentations to client marketers and executive leadership teams.
• Collaborate with your peer Technical Manager to successfully implement clients, translating their business into a model scope that provides them with the insights they need, and revisiting model structure on a regular basis to ensure continued alignment.
• Proactively project manage your portfolio. Anticipate client needs, develop, and facilitate next steps, and deploy Customer Success “playbooks.”
• Act as a change management agent across client departments, educating stakeholders on how they can implement a data-first strategy for their marketing and media planning efforts, and use the model’s insights to create quantifiable ROI.
• Serve as the voice of the customer, advocating for feature additions to the product roadmap and surfacing UX challenges to the product team.

What characteristics do the best CSMs have

• The emotional intelligence and communication skills to successfully work with the best and brightest marketing professionals
• A willingness to grow a deep knowledge in both marketing and modeling
• The drive, tenacity, and confidence to work in a rapidly growing and unstructured business with constant personal and professional growth
• The organizational skills required to juggle multiple projects, stakeholders and targets and succeed across many responsibilities
• They thrive in team environments with a high level of collaboration and are willing to help others and build a better team together
• 5+ years of experience in a combination of any of the following:
• Marketing Mix Modeling
• Performance Marketing
• Account Management
• BI/Analytics
• Consulting
• Software Sales

Employee Benefits

Our client keeps introducing new benefits to help our employees move forward and improve in their personal and professional lives. The following is a glimpse into a handful, but not all of our client’s employee benefits.

• Conscious Culture work environment with the work week being Monday through Thursday.
• Company-paid medical, dental, and vision for you and your family
• Open Personal Time Off (PTO)
• 401k with 4% match dollar for dollar
• Stock options
• Electronics stipend
• Paid Parental Leave
• Continued learning opportunities
• Quarterly reviews with potential bonus
• Pet friendly office

Contact Taylor Womble at twomble@hirenetworks.com regarding this posting. A Word resume is preferred when applying.

When looking for a job, have you ever heard the phrase… it is not about what you know, it is who you know

At HireNetworks, it really is all about who we know.

Whether your current contract is coming to a close, you’re looking to advance your career or are a company on the hunt for new talent and wanting to expand…let HireNetworks put our networks to work for you.

HireNetworks is an equal opportunity employer.

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant or hazardous working conditions. Must have an ability to sit for long periods throughout the day. Must be able to use a telephone or headset equipment. The incumbent must be able to perform work at a computer terminal for 6 to 8 hours a day, function in an environment with consistent interruptions, and in rare circumstances, lift 20 lbs. The work may be stressful at times and demand the ability to hit the key deliverables for the role.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.