Job description

Lark is an online communication and collaboration platform that helps businesses effectively and rapidly manage workflow. Lark combines a multitude of essential tools in a single platform including Messenger, Docs, Calendar, Video Conferencing, and Workplace, which integrates third-party applications for teams to easily manage tasks and stay in sync.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Lark empowers teams to be highly productive with essential tools to work from anywhere. With access to chat, calendar, docs, storage, video meetings, apps, and more, Lark makes it easy for organizations of all sizes to connect and collaborate on any device, from anywhere.

We are looking for talented individuals to join our team in 2023. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with ByteDance.

Successful candidates must be able to commit to one of the following start dates below:
1. January 16, 2023
2. February 6, 2023
3. March 6, 2023
4. May 22, 2023
5. June 12, 2023
6. July 17, 2023
7. August 14, 2023
We will prioritize candidates who are able to commit to these start dates. Please state your availability and graduation date clearly in your resume.

Application deadline: February 15th, 2023
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to [ByteDance / TikTok] (select one) and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

• Understanding of the fundamentals of Lark products and how they should be leveraged to solve business challenges
• Working closely with Lark's Account Executives and Solution Engineers(SEs), our Customer Success Managers(CSMs) help existing customers improve their use of Lark or uncover new uses cases for Lark
• Work with Account Executives and SEs on pilot engagements to set up a customer for long term success
• Empathize with every aspect of the customer experience, putting customers' needs first
• Guide and coach customers with a proactive customer success path
• Work with customers to discover and understand their needs to help them develop a tailored Lark onboarding process
• Coach customers to be product specialists and train their teams on Lark so they become increasingly self sufficient
• Adapt existing customer onboarding assets and work with product marketing to refine them over time
• Help drive customer references and case studies
• Contribute to the success of a rapidly growing and evolving Customer Success organization
• Act as a liaison between Product, Marketing and Sales, sharing customer feedback to help craft the product roadmap
• Final year or recent graduate with MBA
• Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment.
• Excellent computer skills - must be proficient in collaboration software programs
• Well organized/Enjoy problem solving
• Strong presentation skills to both business and technical audiences
• Ability to solve problems with varying degrees of difficulty
• Exceptional written and verbal communication skills in English
• Experience analyzing data and generating data-backed insight to support decision-making
• Experience managing cross-functional projects and using project management tools

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ByteDance is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at Accommodations-AMS@bytedance.com.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://jobs.bytedance.com/en/legal/privacy.

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