Job description
Blue Bear Plumbing is calling all customer service professionals who are interested in a part-time or full-time Customer Success Representative (CSR) (24-40/hrs a week) job in the Norwell, MA area to apply to join our amazing team!
WHY YOU SHOULD JOIN OUR CSR TEAM
We are a successful plumbing company that invests in our team and offers real opportunities for career growth. We pay our Customer Success Representatives a competitive pay of $20/hr with performance bonuses. Our team also enjoys great benefits, including medical, dental, and vision insurance, a 401(k) plan, annuity, and pension. We also make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading!
ABOUT BLUE BEAR PLUMBING
Alongside top-quality home services, Blue Bear Plumbing provides 100% customer satisfaction. Our company motto is service with integrity. Delivering affordable, efficient, and quality services is the foundation of our reputation and success, and why our clients put their trust in us.
We rely on our team's good work ethic and positive attitudes to achieve client satisfaction. That is why we strive to hire and retain the best! We offer our loyal team competitive compensation, a supportive work environment, and quarterly team building. If you want to work for an up-and-coming company that has tremendous growth with room for advancement, come join our office team!
ARE YOU A GOOD FIT?
We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Success Representative (CSR) position today!
WHAT WE NEED FROM YOU
As a Customer Success Representative (CSR) for us, you are the voice of our company! You get to provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and in person. In addition to being an advocate for our clients, you manage a high amount of calls, provide product and services information, and accurately and efficiently resolve any emerging problems that our customers might face. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized. You love that you are a vital component on our quest to customer service excellence! If you can do those things and meet the following requirements, we would be happy to have you as part of our team!
- High School diploma or equivalent
- Strong phone contact and active listening skills
- Familiarity with CRM systems and practices
- Customer service skills
- Working on Saturdays
Apply today!
Location: 02061
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