Job description

We are an innovative startup focused on creating cloud applications and connected medical devices that empower medical professionals to provide better care. Our mission is to help doctors and other healthcare providers engage more fully with their patient populations while cutting through bureaucratic red tape and getting paid appropriately for their time and effort. We are seeking talented and motivated individuals to join our tight-knit but growing team.

Job description

We are actively seeking a Customer Support Agent to join our newly expanded service hub in Indianapolis, IN. The Customer Support Agent responds to client support tickets submitted through a variety of means (tickets, emails, phone calls, etc), assists with new client training, and maintenance of current accounts including but not limited to client outreach to gauge satisfaction and determine areas for product enhancement or expansion per client requests. This role will be expected to work with other members of the Customer Support, Sales, and logistics teams to ensure client needs and expectations are being met end-to-end.

The Customer Support Agent position must be highly organized, and able to set and manage client expectations. To be successful in this position the Customer Support Agent should be process-driven but also a creative thinker who can solve unique problems with clients of varying technological literacy. Willingness to promote a culture of team-based troubleshooting is essential.

Essential Functions:

• Drive a customer-focused culture to meet and exceed internal and external customer expectations
• Focus on customer service and support efficiency while maintaining response accuracy and minimizing account or product loss or damage
• Document details of troubleshooting, resolutions provided and other details in our CRM daily
• Support other team members in their duties as needed.

Required Knowledge, Skills, And Abilities

• Adaptable to fast-paced environments with changing circumstances, direction, and strategy within a diverse organization
• Ability to make logical and accurate decisions using the best available information.
• Ability to handle multiple priorities and anticipate needs
• Excellent skills in word processing, spreadsheet use and development, and integrated database systems
• Passionate about eliminating problems before they occur or after only one occurrence.
• Attention to detail, follow directions, logic and critical thinking
• Impeccable written and verbal communication skills
• Excellent phone & video (zoom, etc.) presence and customer service skills
• Efficiently communicate to clients at varying skill levels
• Ability to work in teams or independently
• Ability to prioritize multiple active issues
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Some knowledge of the medical realm.

Priority will be given to candidates with the following qualifications:

• Knowledge of HubSpot or other CRM
• Medical billing, office management, etc.
• Experience and/or understanding of SaaS platforms

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Indianapolis, IN 46226: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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