Customer Support Coordinator

Job Level: Entry-Level

Location: Orem, UT

Shift: Full-time or Part-time (25-40 hours) rotating Saturdays

Compensation: $15-16/hour

Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life, and Accident insurance, a Health Savings account, and more

Why Blue Raven Solar?

Blue Raven Solar has been named a top-20 workplace in America according to Glassdoor (https://www.glassdoor.com/Overview/Working-at-Blue-Raven-Solar-EI_IE1090285.11,27.htm)! Founded in 2014, Blue Raven quickly expanded to become a national top-selling solar brand. We have been recognized repeatedly for our rapid growth, executive leadership, and company culture by Inc. 5000 (https://blueravensolar.com/?press=for-the-3rd-consecutive-year-blue-raven-solar-appears-on-the-inc-5000), BusinessQ Magazine (https://blueravensolar.com/?press=blue-raven-solar-ranked-on-the-utah-valley-businessq-uv50-list-of-fastest-growing-companies-for-a-fifth-year), Comparably (https://www.comparably.com/companies/blue-raven-solar), and many more. Blue Raven is a values-driven organization. Every day, we strive to develop a high-trust culture, be efficient, and continuously improve.

Position Summary:

Our Customer Support Coordinators play a crucial role in the operation of the company from beginning to end of the solar process. Effective communication with customers, sales representatives, installers, and co-workers is crucial to the success of the Support team. In addition to calls, we encourage a healthy balance of working on solutions off the phone in the form of problem-solving and queue work. Individuals applying for this role should be focused at all times on closing the loop and ensuring a great experience for all. This is a varied role with strong potential for growth!

Essential Duties:

• Spend 40-50% of the day communicating through phone, email, and text with sales representatives and customers
• Develop a working knowledge of Blue Raven Solar's process and the solar industry to effectively communicate and educate customers
• Multitask in a high-volume work environment without sacrificing quality
• Keep commitments to customers and sales reps

Minimum Qualifications:

• Strong communication skills
• Previous customer service experience preferred
• Ability to multitask
• Critical thinking skills

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasional travel should be expected with this role as well.