Job description

Customer Support Representative - Summary

NorthKey Community Care is seeking a full-time Customer Support Representative to provide administrative support functions in a friendly, positive, and professional manner at its behavioral and mental health outpatient office in Covington, Kentucky. This staff person will interact with clients to schedule appointments, follow the check-in procedures, and collect payment at the time of service.

Customer Support Representative - Perks and Pay

• Opportunity for pay increase within first six months
• Up to 12% annual bonus
• Family and team oriented work environment
• Generous plan for paid time off (PTO)
• 9 Paid Holidays
• Individual and family health insurance, individual life insurance, and other insurance plans offered.
• 401(k) with employer match
• Potential eligibility for Student Loan Forgiveness through the Public Service Loan Forgiveness program.

Customer Support Representative - Qualifications

• High school diploma or GED required. Associate's degree or above is preferred.
• Experience in customer support, receptionist, and/or administrative duties preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Possess strong communication and active listening skills.
• Ability to adapt and respond to different types of individual needs.

Customer Support Representative - Job Duties

• Support NorthKey Community Care staff and clients in a polite, courteous, and professional manner.
• Maintain polite and courteous phone techniques and person-to-person contact.
• Maintain a patient and empathetic attitude at all times.
• Identify needs to achieve staff and client satisfaction.
• Adhere to confidentiality in all matters pertaining to client information.
• Provide assistance and backup coverage at other office locations as needed.
• Schedule outpatient appointments for providers.
• Maintain electronic health records per state regulations.
• Follow client check-in procedures, including insurance verification process.
• Collect payments at time of service.
• Maintenance of supply inventory.
• Preparation of monthly reports as required.

NORTHKEY COMMUNITY CARE - COMPANY OVERVIEW

Since 1966, NorthKey Community Care (NorthKey) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), NorthKey offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region. Come join the NorthKey team to help Transform Lives and Communities Through Excellence in Mental Health, Substance Use, and Developmental Disabilities services!

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your requested hourly wage?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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