Job description

Duration: 0-12 month(s)

Service Coordinator

Pay Rate: $20/hour

Candidate should be local to Franklin Tennessee , have to go onsite for training and other occasions, but mainly working from home

Start Date: ASAP

Possible temp to hire

Must have basic to intermediate working knowledge of MS Excel and be able to demonstrate examples of using Excel during the interview process.

*Speak professionally under pressure, able to offer solutions, calming the customer down*

*Showing empathy*

Result oriented, thinking outside the box. Identifying alternate solutions, critical thinking.

Self-motivated and flexible

Open to constructive feedback and willing to grow if they desire, work their way up in the organization.

Ability to explain how they organize their day, such as multi-tasking and prioritize

*Identify what are the TOP priorities*

Adaptable to work in a chaotic environment, understanding that work priorities may change

*Communicate well with others

*Active listener

*Collaborate with the team

*Able to deliver results

*Strong work ethic

*Ability to pushback with the customer when appropriate

The Field Services Coordinator/Planner is responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and Schneider workforce optimization. This role interacts with end customers so the Field Services Planner must have strong communication skills.

Check/enrich Work Orders to be scheduled in bridge Field Services (bFS) or in other Schneider systems: Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute; Work Orders are created automatically or by Order Management or Technical Support (CCC)

Prepare/prioritize the interventions in backlog, based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors’ availability

Assign all possible work orders at least for next 3 months, determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.

Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety measures, work permit, site access, timing, report, de-briefing with customers…)

Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality * For non-connected external technicians only, complete the work orders on their behalf

Animate/Participate to regular meetings with Field Services Execution team, building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need). Qualifications - External

This job might be for you if:

Have 3 years of customer service experience

Work well in a fast paced environment

Strong Collaboration Skills

Experience with Salesforce and Oracle

Enjoy finding creative solutions to complex problems

Job A

Job Types: Full-time, Contract

Salary: Up to $20.00 per hour

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Franklin, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ERP/CRM like Oracle or Salesforce or any other relevant: 1 year (Required)
• customer service: 3 years (Required)

Work Location: One location

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