The Company

and Culture:

Overseas Military Sales Group is the world’s leading marketer of automobiles to the American military, diplomatic, Foreign Service and international business communities outside the United States. The Company focuses on markets that are inherently difficult from logistical, cultural and sales implementation standpoints, and require entrepreneurial and organizational capabilities to serve effectively the special needs of its customers. Today, the Company operates in 30 countries in over 100 offices in North America, Central America, Europe, the Middle East and Asia.

The 60 year old, independent business has achieved remarkable success by fostering an environment where hard-working people of unquestionable integrity, ethical and honorable behavior, thrive. The people at OMSG understand, appreciate and value the contribution each makes to ensuring unmatched customer satisfaction. The Company places a considerable premium on continuous process improvement that is responsive to customer need and supplier wants.

This is an excellent opportunity for the right candidate during this exciting stage of growth and change at OMSG.

Basic Function:

The successful candidate will have overall responsibility for customer delivery experience.

Principal

Responsibilities:

• Communicate with and respond to inquiries of customers, agents, associates, factories, and financial institutions. Treat all with professionalism and courtesy. Customer satisfaction and the “Corporate Mission” are paramount.
• Update/comment tasks for each customer assigned.
• Identify problems and determine the best course of action to resolve in a manner satisfactory to both the customer and the Company.
• Maintain follow-up procedure/control reports to ensure timely action/response.
• Review overdue stock holds, discuss with agent, and release vehicles timely.
• Act within level of authority, seeking approval where necessary, to “save” a customer from canceling.
• Process cancellations when required.
• Make contact with customer via email 30 days prior to delivery date/preferred delivery date
• Make contact with customer via email 21 days prior to delivery date/preferred delivery date
• Make contact with customer via a phone call once customer is back stateside
• Coordinate delivery with dealer and customer.
• Collect missing documents before delivery (ie. Military Orders)
• Ensure Tax, Title, and Registration issues are identified prior to customer arrival.
• Manages Late Delivery Issues.
• Manages customers complaints
• Follows up to make sure payment in full is in house
• Books deal.
• Make contact with customer via phone call 2 days after delivery for feedback/Survey request.
• Ensures each assigned customer has an open task until 7 days after delivery to review order for close out.
• Perform other duties as assigned.

Personal Skills/

Attributes/

Qualifications:

• Team player; good interpersonal skills and troubleshooting abilities.
• Outstanding verbal and written communication skills
• Organized, accurate, dedicated and reliable.
• Ability to operate in high-stress deadline oriented conditions.
• Courteous and Friendly to Customers and Dealers.

Required Experience

and Education:

• The successful candidate should have 1-2 years of related business experience, preferably in an administrative or customer service capacity. College degree would be a plus.