Job description
Job DescriptionPrimary Requirements
Seasoned Delivery Manager with experience in Global execution
Experience in directly managing programs for Digital (Consumer Facing) or Enterprise Digital Transformation is a MUST
Relate to Account plans specifically for large programs
Contribute to the presales process by providing insights
Involve in Account opportunity assessment, emerging needs , contracting, and planning for initiation
Ensure delivery and engineering excellence to ensure Customer Success and high CSAT’s for assigned portfolio
Establish high touch relationship with Customer Stakeholders
Reporting to Leadership including CXO the plan vs performance for all projects/programs for a portfolio – Ability to run or facilitate Steering Committee meetings or QBR reviews
Ability to highlight KEY RISKS, ISSUES, DEPENDENCIES and ACTIONS to determine tangible outcomes and effective closure
Well versed with leading Agile methodologies and its adoption for Digital Program execution
Convery strategic and tactical account initiatives to associated teams and ensure alignment
Mentor, develop and orient direct reports – responsibilities , KRA’s and objectives
Delivery Portfolio Performance Appraisal Management
Ensure successful interfaces with internal support functions – Recruitment, Staffing , HR, Compliance, and IT
Manage Attrition within defined control limits
Manage P&L , Revenue Reporting, Gross Margins, and other relevant financial metrics
Additional Preferences
Understanding of the end to end User Experience and Creative Design process
Understanding of delivering non functional requirements like Accessibility, Performance and Security/Vulnerability
Understanding of Cloud, DevSecOps and TRUE CI/CD
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