Job description

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Handle heavy phone volume
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned
• Follow up on patients with unscheduled treatment needed
• Treatment planning (understanding benefits, deductibles, able to manual calculate copays, and effectively present treatment to a patient)

Capabilities/Skills:

• 2 years of experience working in a dental office
• Knowledge of insurance plans (HMO/PPO)
• Experience answering telephones with a fantastic and helpful attitude
• Must have exceptional customer service skills
• High School degree or equivalent is required
• Basic computer skills and knowledge is required
• Dental software experience is preferred

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

COVID-19 considerations:
We follow all CDC, OSHA, CT DPH rules regarding COVID 19. PPE is available to all employees and physical barriers are present for the entire receptionist station.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Dental office: 1 year (Preferred)

Work Location: One location

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