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Job Description

The Desk Attendant provides superior customer service to residents, guests and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. Communicates issues, concerns, and events to the Community Manager regarding daily activities of the property.

**This position is part-time

Minimum of three weekends per month: 4pm-midnight
Cover open shifts and holidays as needed - Day (8am-4pm) and evening (4pm-midnight) with the opportunity to pick up at other communities as well.

Duties include but are not limited to:

• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors

• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner

• Input parcels/deliveries into the Connect package tracking program

• Log all relevant information/events that happen during shift

• Monitor security cameras and watch for any rule violations and file appropriate reports

• Assess all situations accordingly and contact on call when necessary

• Be knowledgeable of all of Winslow House Rules and Regulations and take appropriate action if any deviations are observed

• Read all logs/memos to stay informed of events happening at Winslow House

• Communicate any important issues to the Community Manager

• Handle any special projects assigned to you by the Community Manager

• Follow safety procedures and maintain a safe work environment

Requirements

• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills
• Ability to multi-task, prioritize duties, and work independently
• Interpretation and completion of verbal and/or written instructions at a proficient level
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.