Job description
Job Overview
We are currently hiring for an experienced onsite Desktop Support Technician to support our customer Televisa Univision at their location in New York City, NY.
A Desktop Support Technician provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommends technical fixes to end users
Responsibilities for Desktop Support Technician
We are currently hiring for an experienced onsite Desktop Support Technician to support our customer Televisa Univision at their location in New York City, NY.
A Desktop Support Technician provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommends technical fixes to end users
Responsibilities for Desktop Support Technician
- Desktop Tech II duties:
- Executive(C-suite) Support experience mandatory
- Bi-Lingual(English/Spanish) Preferred with strong English communication
- 5-7 years of related desktop experience( Desk-side and Remote)
- Service Now Ticketing
- Windows/Mac experience
- Windows 10 OS - Navigating and troubleshooting
- Active Directory experience "managing users and computers"
- Microsoft Intune - Managing users and devices
- Office 365 experience - Troubleshooting
- Mobile support
- MS Authenticator - Configuring and troubleshooting
- SSO - Single Sign On - Troubleshooting
- Proficiency in GPO- Group Policy Objects
- AV Support Experience
- Work shift 8am - 5:00pm
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