Job description
Edison Energy is a global energy advisory firm that helps large corporate, industrial, and institutional clients better navigate the choices, opportunities, and risks that will emerge from the transition to a net-zero future.
As stakeholder expectations around corporate sustainability increase, Edison helps companies rise to this challenge by designing and implementing individualized strategies, projects, and programs across sustainability, renewables, transportation electrification, energy optimization, and energy supply.
Edison enables organizations to deliver on their strategic, financial, and sustainability goals by addressing today’s key energy challenges: carbon, cost, complexity, and creating energy equity across communities.
Edison Energy LLC is a wholly-owned subsidiary of Edison International (NYSE: EIX) and does business in Europe as Altenex Energy.
Position Overview:
- Provide end-user Helpdesk support for Edison Energy across all US time zones
- Maintain desktop and laptop equipment, peripherals and other IT related hardware
- Diagnose, replace, upgrade and repair hardware issues
- Provide end-user application and software support
- Administer endpoint cybersecurity systems
- Maintain company-issued mobile devices as well as employee BYOD
- Administer mobile service providers, costs and plan features
- Administer Teams communication and collaboration platform
- Maintain Office 365 accounts, access, reconciliation, and licensing
- Maintain IT assets and equipment inventory
- Provide web conference and local conference room support
- Coordinate device warranty repairs and replacements
Education and Experience:
- Undergraduate degree in an applicable professional, business or technical discipline (preferred)
- Certifications are a plus (Microsoft preferred)
- Three to five years of experience in Microsoft Cloud technologies such as: Office 365, Azure AD, Exchange, SharePoint, Teams, OneDrive, Endpoint Manager (Intune)
- Three to five years of experience providing remote Help Desk support:
- Procuring and trouble-shooting computers and peripherals
- Enterprise Mobility Management and managing mobile service providers
- Cybersecurity systems such as endpoint, patch management, email security
Skills and Abilities:
- Strong organization and process-oriented skills
- Attention to detail and excellence
- Demonstrated ability to multi-task in a high-paced environment
- Strong written and verbal communication skills
- Strong Help Desk customer service skills
- Ability to logically and methodically breakdown and resolve complex issues
- Ability to work independently on aggressive schedules
- Must work well in a dynamic environment and comfortable with adapting to changing business needs
- Must work well in a remote team environment
Physical Requirements:
- Moderate lifting of computers and IT related equipment
- Ability to work nights and weekends as needed
- Travel to locations across the US as needed
Benefits for Full-Time Employees:
- Generous Paid Time Off (includes but not limited to Paid Parental Leave, Bereavement, Jury Duty, Sick, Vacation, etc.)
- National Holiday Pay & Float Holidays
- 401(k) Employer Matching
- Health Benefits: Medical, Dental, Vision
- Employer 100% Paid Life Insurance Benefits
- Employer 100% Paid Short Term and Long Term Disability Plans
- Supplemental (Flexible Spending Accounts, Commuter Benefits, Cancer/Critical Care, Hospitalization, Accident)
- Education tuition reimbursement program (from an accredited institution for college level and/or advance degree)
- Short Term Incentive (STI) Bonus Based on Performance Goals
Edison Energy is committed to building a diverse and inclusive workplace. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national original, age, disability, protected veteran status or any other protected status.
The Company is now requiring all employees to be fully vaccinated against COVID-19, both for safety and business reasons. During the final stage of the interview process you will be required to disclose your COVID vaccination status and provide proof of vaccination to Human Resources. The Company will consider requests for exemptions from the vaccination requirement for medical and religious reasons, though not all such requests will necessarily be approved.
NOTE: Edison Energy Group is not the same company as Southern California Edison, the utility, and Edison Energy Group is not regulated by the California Public Utilities Commission.
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