Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As a Desktop Support Engineer , you will work as a part of the Desktop Services team involved with providing advanced technical support and issue resolution to internal and external customers, which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support. Duties include (but not limited to) the following:

Primary Responsibilities:

• Serves as a Subject Matter Expert (SME) for best practices support of Desktop Engineering by providing consultation and support on complex projects and/or issues, investigating issues and underlying causes to provide solutions to recover or continue operations
• Troubleshoot hardware and software issues on desktop, laptop, and tablet devices
• Prioritize workload based on service level agreements
• Use remote control tool to assist end users when needed
• Assist in maintenance of system technical documentation, including communications, hardware and software inventory, user account information in addition to incidents and service requests worked within ticket tracking system
• Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
• Act as a technical resource to others to resolve problems, errors, or other related issues as well as a technical liaison between end users and vendors
• Anticipate customer needs and proactively identifies solutions
• Plan, prioritize, organize and complete work to meet established objectives
• This role is onsite in North Richland Hills, TX (DFW area) and requires about 15% local travel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree (or higher) OR 5+ years of equivalent direct Technology Support experience
• 5+ years of high-level experience with PC operating systems including Windows 10, Microsoft Office, remote support applications and group administration of Microsoft 365 and Active Directory
• 5+ years of strong customer service experience in a technical setting
• 3+ years of experience troubleshooting convoluted issues with Windows 10, Microsoft Office 2016, Office 365, Microsoft 365 apps for Enterprise
• 3+ years of experience with knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in a distributed environment
• 6+ months of experience with basic RICOH Printer & Copier installation and troubleshooting support
• Ability to lift up to 50 pounds of computers or other IT equipment
• Ability to travel approximately 15% of the time within the DFW area to provide IT desktop support to assigned sites and clinics
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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