Job description

Desktop Support Specialist

Onsite in Cincinnati, Ohio

6 month contract to start

$28 an hour

5901 E. Galbraith Road, Suite R1000

Cincinnati, OH 45236

The Position

• Provides on-site IT (Information Technology) support for the Cincinnati office.

• Assist Sr. Desktop Support Specialist in maintaining and improving all areas of Desktop Support.

• Performs installations, repairs, upgrades and maintenance on hardware and equipment.

• Onboarding / Offboarding responsibilities.

• Answers customer questions and resolves issues.

• Manages and maintains ticket queue(s).

• Acts as a liaison with customers on administrative and technical matters for assigned projects. Share best practices and benefit from those of your colleagues through collaboration.

• Performs analyses and prepares reports on system problem trends and issues Autonomously manage and troubleshoot issues.

• Autonomously manages and troubleshoots issues while taking initiative and ownership.

• Some project work may be required (acquisitions / mergers).

• Maintain inventory and address all related IT processes through continuous improvement efforts.

• Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved.

• Develop ongoing documentation of inventory, processes and practices related to IT policy and directives to support the organization.

• Work collaboratively with all teams, vendors, consultants, and other stakeholders.

• Build and maintain knowledge of PatientPoint products and services.

• Willing to tackle additional tasks / competencies as needed to support the organization.

Position Requirements

• Working towards an Associate Degree and / or at least 1 years’ experience in a Desktop Support role.

What You Will Need to Succeed

• A “can do” attitude with a willingness to take initiative, inspire, and improve Desktop Support services for PatientPoint.

• Take direction / feedback from Senior level IT teammates.

• Ability to develop and maintain high-performing and trusted customer relationships.

• Professional demeanor to successfully represent and serve as part of the PatientPoint brand.

• Ability to quickly learn and align with the PatientPoint organization, locations, and mission.

• Curiosity and a commitment to continuous learning.

• Motivated self-starter who proactively takes initiative.

• Poise under pressure and ability to work in a fast-paced, high-stress environment.

• Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated.

• Excellent verbal and written communication skills

• Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams.

• Exceptional organizational skills and ability to juggle competing priorities.

• Advanced skills in Microsoft Word, Teams, Excel, and PowerPoint.

• Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization.

• Jira, Manage Engine product line, and Slack familiarity a plus.

• Server background a plus.

• Understanding and experience in cloud, data centers, and server infrastructure a plus.

• Great organizational skills a must.

• Great interpersonal skills to work with customers.

• Great analytical and problem-solving skills.

• Excellent communication skills.

• Willingness to go above and beyond to assist the organization improvement efforts for IT.

Job Types: Full-time, Contract

Pay: $27.00 - $28.00 per hour

Benefits:

• Health insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Cincinnati, OH 45236: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)
• Jira: 1 year (Required)

Work Location: One location

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