Desktop Support Specialist I - MSH - Digital and Technology Partners Monday - Friday 9am - 5pm Onsite
Full Time
New York, NY
$50,900 - $76,380 a year
Posted
Job description
Strength Through Diversity
Ground breaking science. Advancing medicine. Healing made personal.
Desktop Support Specialist I - MSH - Digital and Technology Partners, Monday - Friday 9am - 5pm Onsite Req#2842726
The Desktop Support Specialist I provides support to business area management and staff at the highest level for all aspects of workplace technology services including but not limited to network-based systems software and hardware.
Duties and Responsibilities:
1. 1.Provides support to business area mgmt & staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software & hardware, systems security, recovery & back-up procedures
2. 2.Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
3. 3.Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
4. 4.Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.
5. 5.Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
6. 6.Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary.
7. 7.Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed.
8. 8.Completes all required / assigned training
9. 9.Performs related duties as assigned or requested.
Duties and Responsibilities:
1. 1.Provides support to business area mgmt & staff at the highest customer service level for all aspects of workplace technology services including but not limited to network-based systems software & hardware, systems security, recovery & back-up procedures
2. 2.Manage, support, and troubleshoot network printers, scanners, mobile devices, etc.
3. 3.Moves, adds and changes workstations throughout Mount Sinai locations and off campus.
4. 4.Provide support for Mount Sinai users at remote sites outside the campus which might require local travel.
5. 5.Participates in the testing of new workplace technology packages, including remote connectivity products, equipment, implements and tests prototypes, installation quality assurance tests and ensures consistency with standards, protocols, and procedures.
6. 6.Maintains a high level of customer satisfaction by resolving all tangible problems and concerns and escalating to more technically experienced Desktop Support Specialists when necessary.
7. 7.Maintains a high level of collaboration and communication to work effectively with end-users, coworkers and upper management to perform related duties as assigned, requested, or needed.
8. 8.Completes all required / assigned training
9. 9.Performs related duties as assigned or requested.
Requirements:
Education:
1.A baccalaureate degree in Information Technology or related area.
OR
2.A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.
Certifications preferred: A+ / Network+ / Security+ / Apple Certs
Experience:
1.A baccalaureate degree in Information Technology or related area.
OR
2.A four-year high school diploma or GED equivalent and three years of satisfactory experience in the area described above.
Certifications preferred: A+ / Network+ / Security+ / Apple Certs
Experience:
- At least One (1) year of full-time experience in computer repair, maintenance and installation.
- Strong customer service and organizational skills.
- Excellent oral and written skills in order to effectively communicate to clients and superiors.
- Ability to identify problem trends based on phone call volume and online ticketing system entries.
- Ability to provide technical support over the phone and/or desk side while maintaining a professional demeanor.
- Ability to handle constantly changing flow of workload; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Strength Through Diversity
The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize medicine together.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke’s, and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.
EOE Minorities/Women/Disabled/Veterans
Compensation
The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,900.00 - $76,380.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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