Job description

The Desktop Support Technicians will work along with the Customer.

Day to day responsibilities include but not limited to:

Ø Perform services as required by tickets software when assigned

Ø Install software and hardware as requested Actively participate in all projects / initiatives that either directly (desktop) or indirectly (Backend) impact user experience

Ø Troubleshoot various Desktop PC related issues

Ø Enter PeopleSoft requisitions on behalf of employees, resulting from tickets software

Ø Excellent interpersonal and customer service skills.

Ø Provide the project team with a status and keep accurate details of all work being performed.

Ø Work to manage end user testing for upcoming products and projects through managing pilot user programs

Ø Handle all daily tasks transfer from Level 3 Engineering Team.

Responsibilities include but are not limited to below:

Outlook

· Configure Profile/Recreate OSTAssist with Global Relay

· Folder size management

· Meeting Room reservations

· Group Mailbox and Distribution List assistance

Development/Automation

· Familiarity with Agile Methodology and Tools (Jira/Wekan/Kanban Boards, Regular Stand Ups, Sprint Planning)

· Shared Code Repositories (Github/Bitbucket/etc)

· Python/PowerShell/SQL/Visual Basic

Internet explorer

· Proxy set up / configuring

· Browser installations (IE11 and Chrome)

· Webex troubleshooting

· Java Support

· Submitting Security Access Requests

· Processing and troubleshooting Security Access Requests

Strong authentication

· ID card Pre-Personalization

· Recycle ID cards

· Revoke ID cards

· Configure Enterprise SSO to auto populate passwords

Remote access

· Assisting users connecting from Home with Pulse Secure VPN and/or Citrix

· Citrix Receiver version updates

· Account configurations for Remote Access

Active directory

· Organizational Unit Updates

· Applying user rights

· Enable/Disable/unlock user accounts

· Computer management

· Password Changes

Security

· Installing RSA software and tokens on user devices

· Pin creations/resets

IP Telephony

· Installations

· Troubleshooting

· Directory Updates

Bloomberg

· Hardware replacements

· Application installations

· Account transfers

· Troubleshooting

Laptop/Desktop

· Bit Locker installations and management

· Imaging with PXE and MDT

· Basic Hardware (Battery Replacements, RAM Upgrades)

· External Monitor/Docking Station Preferences

Shared Drives

· Access Management

· Shared Drive Creations

· Quota Management

VMWare Workspace One

· Troubleshooting

· Installations

· Pin resets

Lync

· Configurations

· Troubleshooting

Excel

· Installing and configuring Add-ins

· Macro assistance

Software sourcing

· Purchasing

· Installing

· Configuring

· Troubleshooting

Printer

· Maintenance

· Mapping

· HP Access Control Management

COMPETENCIES

A Desktop Support Technician will have a minimum of 2 to 3 years experience performing Level 2 technology support.

Background in a financial field company.

Bachelors Degree is required (Computer Science preferred.)

A Desktop Support Technician must demonstrate strong problem solving abilities and working knowledge of Microsoft Office Suite and Microsoft operating systems as well as knowledge of windows tools such as active directory.

A Desktop Support Technician will work as Level 2 support providing break-fix functionality.

Top performers in this role may be invited to join an automation feature team.

Members of this team are expected to spend a minimum time each week on developing scripts/applications to automate time consuming or risky tasks.

Projects have included end point monitoring, new hire onboarding, and access/exception management.

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10167: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you worked for a Financial Field company?

Education:

• High school or equivalent (Preferred)

Experience:

• packaging and deploying applications with SCCM: 2 years (Required)

Work Location: One location

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