DEVELOPER ****100% REMOTE****

Kelly Services is seeking a DEVELOPER!

Department Description:

Our ideal candidate will enjoy partnering with internal stakeholders to uncover critical business drivers and meet the needs of our varied lines of business. The Chatbot Developer leverages data and key insights to optimize member interactions for both members and our internal support team. This candidate must consistently drive actionable solutions for customer care, sales, quality, compliance, operations efficiency, and marketing groups.

Essential Functions/Required Job Qualifications:

Implement chatbot flows

Recognize pertinent language patterns and conversational content that can lead to business value through product or operational improvements

Determine keywords and phrases to train our software to recognize to create successful member interactions

Necessary extensive experience in B2C conversational English related to chatbots or with speech/text analytics solutions OR

Necessary experience with Contact Center business practices relevant to the appropriate products

Demonstrated strong analytical skills, adept at identifying patterns, and hypothesis-driven problem-solving

Exceptional written and oral communication skills related to communicating to cross-functional groups across key business areas

Positive attitude, empathy, and customer-focused communication skills are required for impact on interaction with customers

Innovative mindset, aptitude for learning new technologies / software and dexterity to adjust to changing priorities within a dynamic business

Apply Today!

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You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.